Report examines how Canadian governments are managing service delivery channels
A report prepared for The Public Sector Service Delivery Council and The Public Sector Chief Information Officers Council has been released. The report, entitled, A report on channel management/channel...
View ArticlePlan for Canadian to access government services using their online banking ID
The Institute for Citizen Centred Service has posted a blog entry entitled, Online banking ID will access government services. The post discusses a plan for Canadians to “use their online banking...
View ArticleCanadian government departments’ use of social media
Marc Weisblott’s article entitled Government of Canada grapples with getting messages out through social media looks at some Canadian Government departments “that have done something that stands out —...
View ArticleCanadian presentation on rethinking government
Tony Clement, President of the Treasury Board of Canada, presented a speech entitled Rethinking government. He stated that “How the government operates — how it spends, how it serves its citizens — is...
View ArticleBlog post discusses Social Impact Bonds
David Macdonald from the Canadian Centre for Policy Alternatives has authored a blog post entitled Social Impact Bonds : the anti-philanthropy. This post explains what Social Impact Bonds are, before...
View ArticleCanadian press release reveals good service matters
The Institute for Citizen-Centred Service has issued a press release entitled Canadians say good service matters! – ICCS releases results of Citizen First 6. “Citizens First 6 (CF6), the latest in a...
View ArticleCanadian article considers how well social media is used by government
An article has been released by The Globe and Mail entitled, How many groups does it take to craft a tweet in this government body? eight. This article considers whether government is making full use...
View ArticleCanadian article discusses civic engagement
The Montreal Gazette has released an article entitled Ma Marie, My City Hall: civic engagement 2.0. In the article Ellie Marshall, communications officer for Open North states that “What we do see...
View ArticlePricewaterhouse Coopers Canada releases report on the next generation of...
Paving the way for the next generation of eservices : how the public sector can meet Canadians’ expectations has been published by Pricewaterhouse Coopers. The report, “explores some ways in which the...
View ArticleGovernment of Alberta releases new social policy framework
The Government of Alberta has released the document, Alberta’s Social Policy Framework (PDF 1.1mb). According to the Edmonton Journal article, Premier Redford launches next step in plan to remake...
View ArticleBritish Columbia releases draft integrated service delivery model for discussion
The government of British Columbia has released the report, Services to adults with developmental disabilities : Integrated Service Delivery Model. Version 1.0. Draft for discussion (PDF 1.8mb). The...
View ArticleCanadian report examines electronic medical records (EMRs)
The report, The emerging benefits of electronic medical record use in community-based care (PDF 650kb) authored by PricewaterhouseCoopers and commissioned by Canada Health Infoway has found that, “use...
View ArticleCitizens First 6 study findings discussed
The article, Citizens First 6 : understanding the opportunities, published in Canadian Government Executive, discusses the results of the latest Citizens First study. The study, “undertaken by the...
View ArticleReport examines issues in implementation of mobile technology in Ontario
The report, Taking Ontario mobile : research-based reccomendations for how mobile technologies are part of the financially responsible solution to providing better access to services for all Ontarians...
View ArticlePresentations from Government Summit in Dubai in February 2013 available online
Presentations from a recent Government Summit on Public Services held in Dubai have been published on Youtube. Presentations posted include, Canada : models of citizen-centric service provision which...
View ArticleCanadian report investigates service delivery to address homelessness
Comox Valley Housing Task Force have published a report entitled, Delivering integrated service responses to homelessness : a best practice review of leading communities for the Building Community...
View ArticleIntegrated service delivery model in British Columbia
A new integrated service delivery model is being developed in British Columbia. An article from the newsroom titled Paving way for integrated service delivery shows that “now that the recommendations...
View ArticleBritish Columbia releases white paper on the future of government digital...
“This fall, the Government of British Columbian will undertake a province wide citizen consultation process to gain a better understanding of British Columbians’ priorities, expectations and vision for...
View ArticleArticle examines development of an outcome measures framework for service...
The article, Development of an outcome measurement framework for service planning for children and youth with speacual needs published in the journal, Health and development, September 13, Volume 39,...
View ArticleAuditor General of Canada reviews access to online government services
The Auditor General of Canada has released the 2013 Fall Report of the Auditor General of Canada. Chapter 2 of the report entitled, Access to online services, “examined whether the online services...
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